Refunds & Billing

SocioRep is operated by Sajel Saxena under LabTech, GSTIN 23BBFPS9664D1ZF, at DHV 3/50-51, Danish Hills View, Kolar Road, Bhopal, Madhya Pradesh 462042, India. This page explains how billing works, what your free trial gives you, how to cancel, and when we refund. It applies to the paid subscription you take through SocioRep, and forms part of our Terms of Service. If anything here isn't clear, write to connect@sociorep.com.

Every new account begins with a 15-day free trial, so you can see what SocioRep does for your business before you pay anything. You are not charged during the trial, and you do not need to enter a payment method to begin it. The trial includes the Essentials monthly allowance of 40 on-demand credits.

If you decide SocioRep isn't for you, do nothing — the trial ends and no charge is made. The free trial is available once per business.

SocioRep is billed monthly. During the current alpha the plan offered is Essentials at ₹4,999 per month, exclusive of tax. The price that applies to you is the one shown at checkout before you pay.

To keep using SocioRep after your trial, you complete a checkout that sets up a recurring monthly payment through our payment partner, Razorpay (by UPI mandate or card). Your first charge is made when your paid subscription begins — at the end of your free trial if you subscribe during it, or straight away if you subscribe later. Your plan then renews automatically each month until you cancel.

Prices are shown exclusive of tax. GST is added at the applicable rate — currently 18% — and shown separately.

For every payment we issue an invoice showing the base amount, the tax, and the total. If you add your GSTIN to your billing details, it appears on your invoice. Your invoices are available inside SocioRep at any time.

You can cancel at any time from your billing settings, or by writing to connect@sociorep.com. Cancellation takes effect at the end of your current paid period — you keep full access until then, and you are not charged again after that. If you cancel during your free trial, before completing checkout, the trial ends and you are never charged.

Cancelling stops future renewals. On its own it does not refund a payment already made; refunds are covered below. Work already produced for you remains yours to use after cancellation — see section 9 of our Terms.

We refund in these situations:

• A duplicate charge. If you were charged more than once for the same billing period, we refund the extra charge in full.
• An unauthorised charge. If a payment was taken without your authorisation, we refund it in full.
• A charge after cancellation took effect. If your cancellation had already taken effect and you were charged for a period after it, we refund that charge in full.
• Paid service materially not supplied. If, because of a failure on our side, the service you paid for was materially not available or not delivered for a significant part of a paid period, we refund a fair amount for the affected period.

To raise a refund request, write to connect@sociorep.com from your account's email address with the payment details. We will respond with our assessment and the reason for it. Approved refunds are made to the original payment method through Razorpay.

Outside these situations we do not generally refund part-used periods, because the 15-day free trial exists so that you can try SocioRep fully before paying. If you think your circumstances warrant a refund anyway, write to us and tell us why — we would rather hear it than not.

Nothing on this page limits any right to a refund or other remedy that cannot be excluded under applicable law. If you disagree with our assessment, you may escalate it to our Grievance Officer, and you keep whatever rights the law gives you.

If a monthly renewal payment doesn't go through, we retry it and let you know so you can fix the payment method. If it stays unpaid, your subscription may be paused until you complete checkout again to restore it. A failed or retried charge reflects your existing mandate; it isn't a separate charge to dispute.

For any billing or refund question, write to connect@sociorep.com. To escalate, our Grievance Officer is Sajel Saxena, at grievance@sociorep.com.

This policy is governed by the laws of India, and the courts at Bhopal, Madhya Pradesh have exclusive jurisdiction. Our full terms are in our Terms of Service.

We may update this billing and refunds policy from time to time. Every version carries the version number and effective date shown at the top of this page, and the version in effect at the time of a given payment is the one that applies to it.